Privacy Policy

Personal data we process

We process your personal data because you use our services and/or because you provide this data to us yourself. Below is an overview of the personal data we process:

– First and last name
– Address details
– Telephone number
– Email address
– Other personal data that you actively provide, for example by creating a profile on this website, through correspondence, or by telephone.

Special and/or sensitive personal data we process

Our website and/or service is not intended to collect data from website visitors under the age of 16, unless they have permission from a parent or guardian. However, we cannot verify whether a visitor is over the age of 16. We therefore encourage parents to be involved in their children’s online activities to prevent data from being collected without parental consent. If you believe that we have collected personal data about a minor without such consent, please contact us and we will delete this information.

For what purpose and on what legal basis we process personal data

We process your personal data for the following purposes:

– To be able to call or email you if this is necessary to carry out our services
– To inform you about changes to our services and products

Automated decision-making

We do not make decisions based solely on automated processing that could have significant consequences for individuals. These are decisions made by computer programs or systems without the involvement of a human (for example, an employee).

How long we retain personal data

We do not retain your personal data for longer than is strictly necessary to achieve the purposes for which your data was collected. We apply the following retention periods for the following (categories of) personal data:

– First and last name: maximum of 5 years unless a longer retention period is legally required or necessary for the performance of the agreement;
– Address details: maximum of 5 years unless a longer retention period is legally required or necessary for the performance of the agreement;
– Telephone number: maximum of 5 years unless a longer retention period is legally required or necessary for the performance of the agreement;
– Email address: maximum of 5 years unless a longer retention period is legally required or necessary for the performance of the agreement;
– Other personal data that you actively provide, for example by creating a profile on this website, through correspondence, or by telephone: maximum of 5 years unless a longer retention period is legally required or necessary for the performance of the agreement;
– Bank account number: maximum of 5 years unless a longer retention period is legally required or necessary for the performance of the agreement;

Sharing personal data with third parties

We do not sell your data to third parties and will only provide it if this is necessary for the performance of our agreement with you or to comply with a legal obligation. We enter into data processing agreements with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. We remain responsible for these processing activities.

Cookies, or similar technologies, that we use

We use functional, analytical, and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet, or smartphone when you first visit this website. We use cookies with a purely technical functionality. These ensure that the website functions properly and that, for example, your preferences are remembered. These cookies are also used to ensure the website works correctly and can be optimized. In addition, we place cookies that track your browsing behavior so that we can offer customized content and advertisements. During your first visit to our website, we informed you about these cookies and requested your consent to place them. You can opt out of cookies by configuring your internet browser so that it no longer stores cookies. In addition, you can delete all information previously stored through your browser settings. For more information, see: https://veiliginternetten.nl/themes/situatie/cookies-wat-zijn-het-en-wat-doe-ik-ermee/

Accessing, modifying, or deleting your data

You have the right to access, correct, or delete your personal data. In addition, you have the right to withdraw your consent for data processing or object to the processing of your personal data by us, and you have the right to data portability. This means that you can submit a request to us to send the personal data we hold about you in a computer file to you or to another organization designated by you. You can send a request to access, correct, delete, transfer your personal data, withdraw your consent, or object to the processing of your personal data to us. To ensure that the request for access has been made by you, we ask you to include a copy of your identity document with your request. In this copy, please black out your passport photo, MRZ (machine readable zone, the strip of numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN) to protect your privacy. We will respond to your request as quickly as possible, but within four weeks. We would also like to inform you that you have the right to file a complaint with the national supervisory authority, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). You can do so via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How we protect personal data

We take the protection of your data seriously and implement appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you believe that your data is not properly secured or there are indications of misuse, please contact us.